Cozynorth Refund & Return Policy

At Cozynorth, your comfort and satisfaction come first. If something isn’t quite right, we make returns and refunds simple, supportive, and completely free.

60‑Day Free Returns

You have 60 days from the date your order is delivered to return any eligible item. All returns are free, with no restocking fees or hidden charges.

Eligibility for Returns

To qualify for a return, items must be:

• Unworn and unwashed

• In original condition

• Free from stains, odors, or damage

• Returned with original packaging and tags (if applicable)

Items marked as final sale are not eligible for return unless they arrive damaged or defective.

How to Start a Return

Simply contact our support team with your order number. We’ll send you a prepaid return label and easy instructions to send your item back.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method. Refund processing typically takes 3–7 business days, depending on your bank or payment provider.

Exchanges

If you’d like a different size or color, we’re happy to help. Reach out to us, and we’ll guide you through a quick and easy exchange process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us right away. We’ll replace it or issue a refund at no cost to you.

Late or Missing Refunds

If you haven’t received your refund after the processing window, check with your bank or payment provider. If you still need help, our support team is here to assist.